To get a true picture of how we deliver against our brand values we utilize an independent provider to carry out our surveys.
An average of 75% of completed repairs are randomly chosen to be contacted for our monthly phone survey.
Listed below are the questions asked:
- Q1. Were you satisfied with the quality of the repair?
- Q2. Was the work performed correctly the first time?
- Q3. Was the vehicle ready when promised?
- Q4. Were you satisfied with the shop’s communication?
- Q5. Was your vehicle clean inside and outside when you picked it up?
- Q6. Would you recommend the repair facility to your friends and family?
Although we do not always get it right the first time or score a 100% in each category, we have continuously scored over 99% when our customers are asked if they would recommend Bradshaw Collision to family and friends.